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Insights

Our method for putting AI to work, published in full

A playbook, three whitepapers and guides for four kinds of organization. Start with the featured work, then go to the section that fits yours.

Small business

Plain guides for a small business

Four short guides on real jobs, what to check and what to leave alone.

Getting started

Pick a first job that a person already checks

Four tests for a good first AI job, four examples and the jobs to leave for later.

A first job

Answer customer questions from your own documents

The AI drafts the reply from your price list and policies. A staff member checks it and sends it.

A first job

Sort what comes in without losing control of it

Email, forms and invoices get labelled and routed. Anything unclear goes to a person.

Quality · 15 August 2026

Test your AI on real cases before customers see its work

Build a test set from your past work, score four things and run it again after every change.

Enterprise

For a larger organization

Evidence, cost and supplier questions for a team taking AI past its first project.

Business case

The business case for a six-week knowledge agent pilot

The published evidence is mixed, so your own organization has to test it.

Cost model

Open-weight versus proprietary models

Ask it as arithmetic. The answer differs by workload inside the same organization.

Supplier questions

The eight control decisions, put as questions to a supplier

Asking where data sits answers one question in eight. These are the other seven.

More for a larger organization

Public sector

For a public institution

Screening, assessment, architecture and procurement for Canadian public institutions.

Screening

When does an AI assistant trigger an Algorithmic Impact Assessment?

The answer changes the design, the timeline and the review path.

Assessment

How to complete an Algorithmic Impact Assessment

The score sets who approves your system, whether a human decides and how many experts review it.

Architecture

A practical Protected B AI architecture checklist

A checklist for Protected B deployments, starting with the uncomfortable fact underneath each one.

More for a public institution

Regulated industries

For a regulated organization

Model risk, operating controls and evidence for institutions that answer to a supervisor.

Readiness

What has to be true before OSFI Guideline E-23 takes effect

The guideline takes effect on 1 May 2027 and covers AI and machine learning models.

Model risk

OSFI Guideline E-23 and what it means for an AI agent

An agent needs no parallel governance regime, only the evidence that validators and supervisors already expect.

Operations

From demonstration to operating service: the AgentOps control model

A demonstration and an operating service answer different questions.

Next step

From reading to a decision

Bring one candidate workflow to a 30-minute call. You keep the notes whether or not we work together.