The boundary
Supporting a decision versus retrieving information
Two systems that look identical in a demonstration can sit on opposite sides of this boundary.
A system supports a decision when its output is an input the decision-maker relies on as such. That covers a score, a ranking, a recommendation, an eligibility signal, a risk flag, a draft determination, or a summary that in practice becomes the basis of the decision. The system does not have to be automatic, and it does not have to be right. What matters is the role its output plays in the administrative process.
A system retrieves information when it finds and presents source material that a human then independently reasons from. The officer reads the cited passages, applies their own judgement and legislative authority, and could reach the same conclusion without the tool, more slowly. The tool is a faster index, not a participant in the reasoning.
Warning
What moves a system across the boundary
The boundary is not decided by architecture or vocabulary. Calling a system an assistant does not place it on the retrieval side, and using retrieval-augmented generation does not either. Three things push a tool across the line in practice. The first is an output written as a conclusion rather than as source material. The second is a review step that has become a formality, because the interface makes acceptance the path of least resistance. The third is any field the system fills that flows into the decision record.
The honest position is that this boundary is a judgement your institution makes, in context, for a specific system. The Algorithmic Impact Assessment is the instrument used to work through and document that judgement. That is why we advise completing the assessment when the answer is unclear. Do not debate applicability in a meeting. The questionnaire is the structured way to find out, and a completed assessment showing a low impact level is a documented result an auditor can review.