Terms of use

This website is published by WhiteGlove Labs AI Ltd., a Canadian company. By using whiteglovelabs.ai you accept these terms. If you do not accept them, do not use the site.

These terms govern reading, downloading and citing what we publish. Apart from the Core Setup guarantee below, they say nothing about deliverables, warranties, service levels, intellectual property in client work, indemnities or liability in a paid engagement. The contract and statement of work you sign for that engagement cover those. If a signed agreement and this page conflict, the signed agreement governs.

The privacy policy explains how we handle personal information. The accessibility statement explains how we build and test this site for accessibility.

We publish what each service covers, how long it runs and how it is priced, so you can plan and budget. They are not an offer you can accept, and they are not a quote or a promise of availability. We confirm final scope, fees, terms and timelines in writing before any engagement.

We confirm in writing, per opportunity, any statement of qualification, procurement vehicle, standing offer, supply arrangement, security status, clearance, certification, official-language capacity or corporate capability. Nothing on this site says White Glove Labs is eligible for, qualified under, or entitled to bid on a specific solicitation. If eligibility matters to you, ask for the current position through the supplier evidence pack. We answer in writing, with dates, for that opportunity.

Who it covers

The business that signed a Core Setup agreement with WhiteGlove Labs AI Ltd. and paid its fee.

Conditions

You give us the access the work needs within 5 days of the start date. Your staff attend the sessions we schedule with you, or you move them with us in advance.

What counts as a failure

A skill built under Core Setup misses a pass criterion of the acceptance test you signed before work on it started, when the test is run as written.

Window

The skill fails within 30 days after we hand it over, and you email info@whiteglovelabs.ai within that window, naming the skill and the criterion it failed.

Remedy

We fix the skill at no charge and rerun the test with you. If it still fails after 2 fix cycles, we refund what you paid us for Core Setup.

What is refunded

The Core Setup fee and any extra-skill fees you paid us, plus GST/HST charged on them. Where a Diagnostic credit lowered your Setup price, we refund the amount you paid for Setup.

Refund method and timing

Within 15 days after the last failed fix cycle, to the payment method you used, or by bank transfer if that method cannot take a refund.

What it does not cover

The Diagnostic fee, Retainer fees, Anthropic seats and other fees paid to third parties such as GitHub. A failure caused by a change that someone other than us made to the skill, its test or the repository after hand-over. A test run that fails only because Anthropic or GitHub is unavailable at the time; we rerun it when the service is back.

Prices and taxes

Prices are in Canadian dollars, plus GST/HST at the rate for your province (13% HST in Ontario), shown as a separate line on the invoice.

Your other rights

The guarantee adds to, and does not limit, any right you have under law, including the Ontario Consumer Protection Act, 2002 where it applies to you.

We take care with what we publish. Even so, you use this site and act on its content at your own discretion and risk.

To the extent the law allows, WhiteGlove Labs AI Ltd., its founders, employees and contractors are not liable for loss or damage arising from your use of this site or your reliance on its content. That includes a decision you make, a bid you lose, lost profits, lost data and the site being unavailable. Some jurisdictions do not permit the exclusion of certain liabilities. Nothing here excludes liability that cannot lawfully be excluded, including for fraud.

This clause covers the website. The engagement contract sets liability for paid work, where it is negotiated, capped and insured in the normal way.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of that province have jurisdiction over disputes arising from use of this site. If the contract terms of a client, including a Canadian public body, name a different forum for a signed engagement, that agreement governs for that engagement.

Changes

We may update these terms as the site changes. The current version is the one published here, with the date below. Material changes carry a new date. If you keep using the site after a change, you accept the updated terms. We do not apply changes retroactively to something you did under an earlier version.

Severability

If any part of these terms is found unenforceable, the rest continues to apply.